Mission Impossible? Measuring Outcomes and Impact 

5-Week Online Course

Start Date: August 16, 2022

Whether you work for a for-profit organization, a nonprofit or a hybrid organization, there is always a need to monitor the progress of the services your organization offers and to measure the outcomes and impact of your program.

Are you serving the public you intended to serve? Are you reaching all the people you are targeting? Are you offering services in the quantity and quality you had anticipated?  These are some of the questions you will learn to ask in this course and find ways to answer at your own work place.

Positive Leadership workshop participants at UPEACE doing Design Thinking
graphic of outcomes raising

This practical course will teach you to improve your organization’s or business’ services and have a more significant impact on the populations you serve as a result of monitoring and evaluating your programs in a systematic way.  You’ll be provided with practical tools that allow you to set organization goals and be more effective in the work place.

The online course will use the Moodle platform. Course readings, animated presentations, videos, forum questions, and assignments will be posted each week, and students must complete the required tasks by the following week. Each session will require between three to six hours of work, including readings, assignments, and activities.

  1. Understanding underlying causes of the problem your program is addressing
  2. Understanding how your program works: Program Theory
  3. Program Monitoring: are you reaching your target audience? What changes is your program producing?
  4. Using data to make changes to your program and to communicate with stakeholders

Program monitoring and evaluation has three primary educational objectives:

  1. To examine the implicit assumptions in a given project or intervention (Program Theory)
  2. To build the knowledge and skills to monitor program processes and outcomes
  3. To communicate data from monitoring and evaluation processes effectively for program decision makers

By taking this course participants will further develop the following skills:

  1. Identify and develop your program’s Theory of Change
  2. Make timely decisions from gathered data
  3. Determine your program’s effectiveness
  4. Provide compelling data for donors and investors

By the end of the course participants will have:

  1. Designed a Problem Tree Analysis of their program
  2. Created a logic model of their program
  3. Created monitoring tools appropriate for their program
  4. Practiced communicating findings to decision makers

This certificate course is designed for, but not restricted to:

  • Nonprofit leaders and Social Entrepreneurs
  • Business executives
  • Public sector
  • Individuals interested in international development
  • Academics interested in measuring their program’s processes and outcomes
  • People working in Corporate Social Responsibility departments

Participants should have an interest in program monitoring and evaluation.  This course is a great follow up for Entrepreneurship, Innovation, and Social Change.

This is a 5-week online course starting August 16, 2022. This course generally runs twice a year, so if this date does not work for you, please ask about future offerings at centre@upeace.org.

Course Cost

$595 tuition rate. A certificate is awarded upon completion by the Centre for Executive Education at the University for Peace, established by the General Assembly of the United Nations.

Enroll with someone else and each will receive a 10% discount.

Have a question? Contact us at centre@upeace.org , or visit our Frequently Asked Questions section.

Course Instructors

miguel tello
Miguel Tello co-facilitates the Mission Impossible? Measuring Outcomes & Impact course. He also facilitates the Positive Leadership workshop and offers onsite workshops on Circles and Restorative Justice. Miguel is the Executive Director of the Strachan Foundation, a family foundation that supports education and health projects throughout Central America. Miguel is also an Adjunct Professor for the International Institute for Restorative Practices, a graduate school in Pennsylvania.
He is a certified executive coach through INCAE, a business school in Costa Rica, and a certified Forest Therapy Guide with the Association of Nature Forest Therapy Guides and Programs. He offers restorative practices training and consulting to a variety of NGOs, schools, churches, and criminal justice professionals in Central America. He holds master’s degrees in public administration and international studies from the University of Washington in Seattle. Miguel is originally from Mexico. He currently lives in Costa Rica with his wife and two sons.

Jessica Hinshaw, co-facilitates the Mission Impossible? Measuring Outcomes & Impact course. She received her Masters in Public Health (specializing in Global Health) from Vanderbilt University and is a current doctoral student in the Human and Organizational Learning program at the George Washington University.

Jessica has worked professionally as a Monitoring and Evaluation and Global Health Education specialist in Nicaragua and the United States, focusing on community-based organizations and community-based participatory research. She is currently the co-chair of the Community-Based Primary Health Care working group of the American Public Health Association.

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