Conflict Analysis
Understand what is happening beneath the surface of disagreement.
Onsite Workshop · September 5, 2026
Skills for Effective Negotiations
A practical one-day campus experience to strengthen communication, understand conflict, and negotiate with greater confidence.
UPEACE campus in Costa Rica
Certificate from a UN-established institution
Navigate Conflict With Confidence
Turn difficult conversations into productive agreements.
Do you often find yourself in or observe tense, conflict-ridden situations at work? Do you struggle to manage difficult situations with your family or friends?
Negotiations are fundamental to all human interactions and are key to sustaining peaceful and prosperous coexistence among individuals, communities and nations.
With the proper understanding of the underlying dynamics of conflict, effective communication skills, and awareness of one's own interests and needs and those of others, negotiations can become productive, even transformative, processes that mutually satisfy both parties' goals.
Taking this negotiations course was a lifetime decision which I will never regret. The theoretical and practical skills I garnered within just hours have no price value.Fichanfie DJ Nkwain · Course participant and PhD student at University for Peace
A Hands-On Learning Experience
Practice the skills that help conflict become constructive.
This intensive workshop will engage participants in interactive and participatory learning around understanding conflicts, communication and negotiations skills.
From conflict analysis and mapping to escalation and de-escalation dynamics, this course will delve deep into all aspects of effective conflict resolution. By the end of the day, you will have practiced negotiation strategies with real life scenarios and will also be prepared to apply the processes to your workplace or personal life.
Communication Skills
Build the clarity, listening and emotional awareness negotiations require.
De-escalation
Learn how to work with tension before it becomes unproductive.
Real Scenarios
Practice strategies you can apply in professional and personal settings.
Course Agenda
The essential topics you will explore through practice.
Negotiations: The Essentials — Interests, Positions and Communication
Principled Negotiations: BATNA and ZOPA
Negotiation Strategies and Conflict Styles
Addressing Key Issues: Culture and Power in Negotiations
Practicing Negotiations: Role-play and Lessons Learned
See The Course In Action
Watch a recent Skills for Effective Negotiations session at UPEACE.
A short look at the practical, discussion-based experience participants can expect during the onsite workshop.
Course Details
Everything you need to plan your experience.
Facilitator
Rodolfo Carrillo
Rodolfo Carrillo is an MBA graduate, has been involved in business consulting and training for more than 15 years and has participated as an independent director in more than 20 business boards. Rodolfo has a very interesting and unique combination of business skills, experience and spiritual wisdom that triggers profound transformation through his work, which is motivated by his purpose to raise consciousness in the world so all beings can live with greater wellbeing. He has travelled and given talks and workshops throughout the world, having visited more than 30 countries and also lived abroad in the United States, Spain and his home, Costa Rica. This gives him a very deep cultural sensibility, which he uses as leverage in the work he does.
Course Objectives
By the end of this negotiations course, you will:
- Gain a solid understanding of negotiations, their cultural underpinnings, and their application to your professional and personal context;
- Develop effective communication and emotive skills for conducting fair and satisfying negotiations;
- Emerge with a new confidence in your negotiating skills;
- Gain a new network of local and international colleagues interested in making positive impact;
- Earn a certificate from the University for Peace, established by the General Assembly of the United Nations.
Course Format
The course is designed to be a practical and hands-on workshop, allowing space for sharing and peer-to-peer learning.
Course Dates
This is a 1-day onsite course on September 5, 2026.
Course Cost
$245 special rate for people in Costa Rica. A certificate is awarded upon completion by the Centre for Executive Education at the University for Peace, established by the General Assembly of the United Nations.
Enroll with a colleague and each of you will receive a 10% discount. Contact us for groups of 3 or more.
If your participation needs a financial plan to be possible, contact us and we will be happy to share available options.
Questions?
Have a question? Contact us at centre@upeace.org, or visit our Frequently Asked Questions section.
Trusted By Organizations
Designed by a centre trusted by teams across sectors.
Past Participants Say
Real reflections from people who joined us.
The amount and quality of the knowledge and skills shared during a one-day workshop was incredible! I also liked how we were able to learn from each other, not just from the facilitator. The examples used to explain these important skills are easy to remember, and I am sure they will continue to help me throughout my life.
Amanda Bennett Rivera
United States · Corps Member and Programme Manager
Adelante, definitivamente le aporta herramientas importantes, no solo para el ambiente laboral, sino tambien para el personal. Asi podemos colaborar un poco para que el mundo sea mas pacifico al aplicar estas herramientas.
Ernesto Brenes Cordero
Costa Rica · Academic Director
Culture, gender, and power are aspects to consider in negotiations. We discussed each one within the context of each module. I appreciated it, and the course is of very high value!
Dawn Harris Wooten
Facilitator, Program Manager and Board Member
Great course overall. I enjoyed the summary of how to approach negotiations and the roleplays included in it.
Elias Smolcic Larson
Past participant
Ready To Join Us?
Strengthen the way you communicate, navigate conflict, and negotiate.
Join us at the UPEACE campus in Costa Rica for a practical one-day workshop designed to help you turn conflict into clearer, more constructive conversations.